Coronavirus / Covid 19 Pandemic

Following the latest government advice, we have suspended our face to face service for the time being. We continue to provide service across the whole of Derby City and Derbyshire and will be offering all future appointments by telephone.

FAQ

Are you accepting new referrals?

Yes, we have increased the number of appointments that we have available. Please email admin@drcs.org.uk or call 0800 047 6861 and leave us a message. One of our team will be in touch with you as soon as possible.

Will you be operating a reduced service?

part from removing our face to face service we are aiming to deliver all appointments at allocated times as usual. We have increased the number of appointments that DRCS has available with our highly trained and accredited therapists.

When are appointments available?

We are able to offer a variety of appointment times. Monday to Friday appointments will be available from 8am until early evening. Saturday mornings will also be available.

How should I prepare for telephone therapy?

We request that you treat the appointment as though you were attending in person at one of our offices. Find a place where you can be comfortable and uninterrupted. You may wish to have a hot or cold drink alongside you.
If this is your first appointment or assessment, the therapist will explain how your confidentiality will be maintained. Prior to the call, you will receive documents via email or post that you will work through with the therapist. It would be helpful if you could have these available during the call.

In ongoing sessions, the therapist will focus on building an empathic alliance with you just as they would if you were working in a face to face session. It may feel a little strange at first, but many people find that this is easy to adapt to.

What are the benefits of telephone sessions?

The main benefit is that you can still receive access to the help you may require while face to face sessions are unavailable due to our centres being closed. Many clients appreciate the additional flexibility that telephone sessions can offer. Therapy can still go ahead even if you need to self-isolate or if you have to work from home.

We apologise for any inconvenience the temporary closure of our centres has caused you, however we aim to continue to provide our usual high-quality and friendly service. If you have any questions about our service please contact us by email admin@drcs.org.uk or phone 0800 047 6861.

Crisis organisation contacts

We are not a crisis service, so if you need help right now or you feel at risk of harming yourself, here are some 24/7 organisations you can contact for free:

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